At Upbeat your Data privacy and protection is very important to us, for everyone who uses our products and services and who entrusts us with their information. This privacy notice will enable you to better understand how we collect data, what we do with it and how we look after it.
- What personal data do we collect?
- How do we use your personal information
- Legal bases for data processing
- Do we share information with anyone else?
- How long will we keep your data?
- Data security and cross-border transfers
- Links to other websites
- Your data rights
- Cookies policy
- How to contact us
1. What personal information do we collect from you
- "Account data" when you register on our site, place an order, subscribe to our newsletter, respond to a survey, register a ticket or issue, or apply for a job basic contact details are collected such as the email address and name of your contact person, company name, address, phone number, VAT number, preferred language, any purchase order number and email address of invoice receivers and any other information that you send to Upbeat.
- "Configuration Data" when you visit our websites, we collect information about your web visit, such as how long you visited, what pages you looked at, your IP address and where you were when you visited, what sort of device you were using when you visited (such as mobile phone or type of desktop PC, Mac etc).
2. How do we use your personal information
At Upbeat we collect different types of information about people for the following reasons:
- To allow us to administer our site and through monitoring improve the services we offer.
- To provide personalised services to individual users.
- To enable your access to and use of the website services.
- To send/supply you with the products and services you purchase.
- To send you statements and invoices.
- to collect payments from you.
- To market products and services which we think would be relevant to you.
- To produce and display cookie declarations to End Users.
- To send periodic emails specific to your order or services.
- To send you newsletters, when you sign up for one of our newsletters you are giving consent for us to use the email address provided to send you content relevant to that you. You can withdraw this consent by unsubscribing using the unsubscribe link on the newsletter at any time.
3. Legal Basis for data processing - what does it mean and how do we use them
The law on data protection sets our several different reasons why a company may collect and process your personal data.
- The processing of your data is either based on your consent or
- In the case, processing is necessary for the performance of a contract to which you are a party
- In order to take steps at your request prior to entering into a contract
- If the law requires us to, we may need to collect and process your data, for example, we can pass on details of people involved in fraud or other criminal activity affecting us to law enforcement
- In specific situations, we may require your data to pursue our legitimate interests in a way which might be reasonably expected as part of running our business and which does not materially impact your freedom rights or interests, for example in the personalisation of newsletters.
4. Do we share your information with anyone else?
- We may share your personal data with our subsidiaries and other group companies for the purposes outlines in section 2.
- If any or all of our assets were to be sold to another business, the personal data would be transferred to the new business owner.
- On occasions, we work with service providers to perform some tasks on our behalf. This might include marketing, payments, analysis etc, and we may share your personal data with these providers. Where we do so the agent or sub-contractor in question will be obligated to use that personal information in accordance with this privacy statement
- Under certain circumstances, we may be required by law, court order or governmental authority to disclose certain types of personal information and we reserve the right to comply with any such legally binding request.
- Upbeat does not sell, trade or other than described above transfer to outside parties any personally identifiable information.
5. How long do we keep your data?
- We will retain your information for as long as it is necessary to provide the individual service/s you have requested and for a period after normally for 2 years.
- Where we need to keep your information for as required by any legal or tax and accounting rules, we would normally keep this for at least 7 years.
- Where you sign up to receive email newsletters from us we will retain your email address after you opt-out of receiving emails to ensure that we continue to honour that request. You may unsubscribe from newsletters at any time by clicking on the unsubscribe link in the newsletter.
- In some circumstances you can ask us to delete your data: see your rights below for further information.
- In some circumstances, we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you
- If you have applied for a job with us we will typically hold your data full data for up to one year for the purposes of providing feedback, explaining our decisions and for future referral. One year after recruitment activities are complete we will reduce the information to the candidate's name, email address, role and outcome for a maximum of 4 years.
6. Data security and cross-border transfers.
- Upbeat will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Upbeat will store all the personal information you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by encryption technology.
- Some recipients of your information might be located outside the European Economic Area (“EEA”). If we do transfer your information outside the EEA we will take appropriate steps to protect that information, which include:
- transferring to third parties in jurisdictions that the European Commission has determined offers adequate protection for your information (and information relating to adequacy decisions made by the European Commission are available here)
- entering into an agreement with the recipient, which includes clauses that the European Commission has determined offers adequate protection for your information (a template copy of which is available here).
7. Links to other websites
Our website may contain links to other websites run by other organisations. Upbeat is not responsible for the privacy policies or practices of any third party even if you have accessed them using links from our websites. We would encourage you to read the privacy policies on any other websites that you visit.
8. Your data rights
As a consumer and user of Upbeat's services you have the following rights when it comes to your personal data:
- The right of access. If you wish to see what information we hold on you, you may send a Subject Access request. We may require you to provide proof of identification in order to help us respond effectively to your request. We will respond within 30 days of receipt of your request. You can use the contact details below for a Subject Access Request. We will inform you within 30 days if we need longer to respond for example due to the complexity of the request.
- The right of rectification. We offer you the opportunity to correct any inaccuracies in your personal information by contacting us using the details below.
- The right of erasure/ deletion. You can ask us to delete all your personal information in certain circumstances for example if the information is no longer necessary for the purposes for which it was collected. Please contact us using the information below. Please make sure you inform us of all email accounts, profile, names etc that you may have used with us that you wish us to erase.
- The right to restrict processing. You can opt-out or restrict the processing of your data by:
- Amending your cookie settings in your browser
- Unsubscribing from newsletters, using the unsubscribe link in the newsletter
- Contacting us at the email below
If you are unhappy with the way we have collected and are using your personal data please do not hesitate to contact us, using the contact details below.
You have the right to complain to a supervisory authority. In the UK this is the Information Commissioner's Office.
9. Cookies Policy.
See Upbeat's Cookie Declaration here for information on the cookies we use.
Owner and Data Controller:
Low&Behold Marketing Services Limited, trading as Upbeat is the controller and is responsible for your personal data.
Low&Behold Marketing Services Limited,
Cheltenham, GL51 4GA
Email: [email protected]
Company registration number 6852655